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Innovation is a CEO Mandate

Rethinking innovation from the ground up.

Enterprises around the world have been challenged with becoming genuinely innovative, trying to elevate their effort from improvement to innovation. With over 90% of groundbreaking innovation coming from startups, enterprises are trying to understand what startups do differently. Turning an enterprise into a truly innovative business has been globally one of the biggest challenges across all industries. It is time to completely rethink the act of innovation from the ground up – starting at the very top. Innovation is a CEO mandate because only CEOs together with their board can make the important decisions about TIME, CAPITAL, and STRUCTURE.

Time

The time it takes to get to new innovation. This is a paradigm shift we all need to be aware of. With the new data and processes, we know that in five years from now, you will need to completely start from scratch again, referred to as the innovation continuum. Think of discovering the next innovation opportunity, and find again new ways to satisfy customers. It is a continuum for building one innovation after the other and becoming a Generation Project that is set forward for the next leadership generation. Each time it takes five years to achieve broad market acceptance. That means you have a maximum of five years to innovate and compete or be out. The new mantra: innovate fast or get out. Once that innovation hits the market, there is a five to ten-year timespan, from idea to recognized market leadership. Important long-term decisions to continue investing in those innovations and the innovation continuum require the CEO and their board.

Capital

The capital market has radically changed in the past ten years. Companies such as Apple, Facebook, Google, Microsoft, Tesla, and Uber were considered overhyped but then achieved global market domination. Competitors could not compete because they did not know why those companies took over their market share. It is becoming more and more difficult to catch up with the market. Conventional companies are trying to fight their competitors with legal attacks, just because they don’t know how to compete with their innovation. The old game was competing with new improvements, which no longer works. Capital markets, its savvy investors, analysts, and fund managers have long understood that fighting innovation, when not even knowing how innovation works and how much is required to invest, is a very bad position to be in. Hundreds of millions of investments are necessary to get an innovation from early concepts to success in a global market. Successful innovations consumed more than $100 Million in funding. Unicorns, per definition, consumed roughly a billion dollars, some reached into two-digit billion-dollar investments. Only the CEO together with the CFO and the board can make financial commitments of that magnitude.

Structure

The pressure to innovate has risen dramatically in the past 10 years. Managers look at startups and think they can learn how innovation works. Innovation centers ended up becoming kindergarten-like playgrounds, an esoteric group of “thinkers and tinkers’’, hunting for the inspiration they hoped would come their way. Random experimentation and hoping to find a great idea never leads to groundbreaking innovation. Innovation is an outcome – not a desire. Without exception, the most innovative solutions were created to solve a specific and very present problem. Innovation success is not about an idea creation team and taking it to market by the existing organization. It is about creating an innovation center independent of the corporate organization that is responsible for identifying a viable innovation opportunity and bringing it successfully to market. This independent innovation center requires a highly diverse team of exceptional innovation talents that will get the job done. The team and a decision to create a separate innovation center independent of the corporate organization can only be made by the C-Level.

 

In conclusion, the innovation mandate is the strategic decision from the CEO to become innovative with certain guidelines regarding the long-term goals and designated audience for the innovation. The mandate is typically addressing innovation management and other corporate management functions with time, capital, and structure all taken into consideration.

 

For more information and how to set innovation in motion, download the latest whitepaper, “Innovation is a CEO Mandate.”

Enterprises around the world are struggling to create groundbreaking innovations, watch the latest Innovative Minds Event from Thurs. Oct. 21 “Innovation is a CEO Mandate” and hear from leading organizations about their struggles and why they feel it requires a top-down approach to be successful. Available to watch here.

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Rethinking the Act of Innovation

Most innovation centers failed to genuinely innovate – Now let’s fix it

What worked for startups can now also work for enterprises. While the innovation process, purpose, and reasoning should be the same, the leadership structure is very different. Over the past four years, we learned so much about the difference between innovation in corporations and in startups that today realize: Enterprises had no realistic chance to be innovative – even when acquiring a startup. That difference requires an understanding of how innovative ideas are created, getting your c-level involved in crafting an innovation mandate, and redefining your innovation process to focus on your customer’s true needs and dreams. It’s time to rethink the act of innovation and pursue genuine groundbreaking innovation. 

How ideas get created

Neuroscience had the single biggest impact on our modern understanding of innovation. One key aspect is the realization that ideas don’t come randomly and there are no “magic ideas out of the blue”. The brain composes ideas from past experiences and those compositions represent the power and the limit of our creativity. We cannot have ideas about situations that we have never experienced. Every successful innovation started by observing and understanding an existing problem. If there is no problem to solve, there is no success to be gained. When we know how innovation is created, we can request certain results, we can request insights, and measure and manage the effort. Most importantly executives, now know what they can expect or request from an innovation effort. This understanding drives an entirely different ideation process and calls for a very different innovation process in general: it requires CEO and customers involvement.

Innovation is a CEO mandate

Genuine Innovation is a long-term engagement. It usually takes less than six months to create an innovative solution, but on average 5 to 10 years to be recognized as an innovation in the market. Innovation is the duality of brilliant ideation and relentless execution. Even the fastest startups took 7 to 10 years to become market leaders. Moreover, most of today’s innovations of significance consumed more than a billion dollars to become successful. Capital requirements of that size cannot be decided by an innovation department. With today’s knowledge of how innovative ideas can be stimulated and how those ideas could be brought to market, repeatability, the act of innovation is changing profoundly – even for startups. With that, another key consideration needs to be made: An innovation team that comes up with a new idea must also bring it successfully to market. The existing sales, marketing, production, and logistics departments do not offer any leverage – it’s the opposite; they cannot bring a highly innovative solution to market and sell conventional products to conventional buyers. It’s about Time, Capital, and Structure decisions that CEOs together with their boards can only make.

For more information and additional insights download the “Innovation is a CEO mandate” Whitepaper.

It’s all about the customer

By working with thousands of startups, we learned that innovation success stemmed from a deep understanding of the customer’s problems. This knowledge, combined with our understanding of how innovative ideas are composed, made us realize there was a need for completely rethinking innovation. While corporate innovation labs either spend lots of time finding ideas, experimenting or randomly ideating, the top unicorns developed brilliant ideas based on their research and moved on to relentless execution. Corporate innovation labs try to solve problems they believe exist. They follow the model of “wouldn’t it be cool if we could…” and they love to play all kinds of “thinking games”. They heard about “fail and fail fast”, “pivoting” and “experimenting” without ever questioning if that is actually delivering results.  They copy the 90% of startups that fail without even knowing. 

Successful entrepreneurs look intensely into what their designated audience is doing, what they like and dislike, what they think, and how they see their future. They may not build what their customers asked for, but develop and deliver a solution that is in their dreams. 

Stop looking at what others do

find out what your customers are dreaming about.

Solve the problems they have that others could not solve yet.

 

You can catch up with the market to survive by following what others do. But the financial market will recognize it accordingly. A follower won’t beat the innovator. Rethink the act of innovation – define the innovation culture at the top, listen to your customers and stop being a follower.

Authored by: Alyssa Wengi

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Main Innovation Challenges

The business world has gone through a drastic change in the past few years, boosted by the Covid-19 pandemic – a whole new world full of opportunities, changes, and challenges, especially innovation challenges. To be able to reach or to stay on top of the market one thing is key – groundbreaking and genuine innovation. The pressure to innovate has risen dramatically in the past 10 years. The term innovation itself is used in many ways, as a mantra, as working style, or simply as a marketing campaign. Bringing disruptive innovation to life has always been a challenge, but what exactly are the main hurdles you and your team must overcome to successfully innovate?

During the past 6 months, we were able to chat and interview influential innovation leaders from companies such as ROCHE, DB Schenker, Sony, LG Electronics, Siemens, Coca Cola, and many more. Obviously, every innovation team has different subjects and issues they are facing, but comparing the general conflict, each company has similar problems in the innovation space.

By being able to speak to these different innovation team members we concluded that the overall main “innovation blocker” is the so-called innovation culture, better said, the missing innovation culture.

Innovation Culture

When talking about innovation culture, we are talking about norms, values, ​​and attitudes, shaping the behavior of all employees, especially those who are involved in the innovation process. Since the innovation process is not limited to the core innovation team and this process is cross-sectional, the innovation culture as such can be described as a cross-dimensional culture.

Describing the key points of the culture is easier than establishing this value system. So,  when talking about innovation culture – what are the main challenges why innovation gets stuck? We defined four challenges:

(1) Top-down approach

Successful, groundbreaking innovation is determined by the ability of the team and their culture. To bring out the best you have to push and give room for these norms, values, and attitudes to grow and to become the standard. Therefore, Innovation is a CEO mandate. Only the CEO and their board can take the much-needed decision in time, capital, and structure.

“Innovation success is not about an idea creation team and taking it to market by the existing organization. Creating an innovation center independent of the corporate organization that is responsible for identifying a viable innovation opportunity and bringing it successfully to market can only be made by the C-Level.”

– Axel Schultze

(2) There is no time to innovate

In many cases, the cross-dimensional innovation team, from the CEO to the working student, is fully stuffed with finding new ways of improving current products or services. They are too busy to think of innovation in a way where opportunities are discovered, reviewed, developed, and validated. Unfortunately, innovation has even been outsourced quite a lot to universities or startups.

(3) Fail and fail fast

Obviously, the pressure to innovate and stay relevant in the market has risen in the past years. Managers tried different techniques, took closer looks at the startup world and how their management is innovative. This led to experimenting with playgrounds, where innovation team members are hunting for inspirations and the next big thing; pivoting, brainstorming, and massive prototyping. These newfound Innovation Hubs, which tend to go back and forth with ideas – prototyping, idea – prototyping, and so forth with every little long-term success. By changing the process into a more structured way, combining research and customer feedback before prototyping, the team is able to save a lot of time, money and is not limited to just “experiment”.

(4) The initial value of an idea is zero

Your idea or my idea?  We are living in a world where recognition for something is key. With this value in the back of your mind, people tend to keep ideas secret because they are scared that somebody is stealing their intellectual property. BUT in a successful and inspiring innovation culture, it should not matter who had the idea first.

“The innovation team must know that all ideas come from past experiences and are composed of millions of impressions, often co-produced by other people. […] Teammates should be rewarded for ideas but also equally rewarded for building new ideas based on previous ideas from other teammates or anybody else for that matter.”

– Axel Schultze

Groundbreaking innovation is not only about the original idea, it’s about what you and your team do with this idea. The value of the idea is created through relentless execution and open innovation by taking into consideration what your customer wants.

Despite these main challenges, genuine innovation can still be created with the right innovation culture and innovation mandate. Rethink innovation from the ground up and discover why innovation is a CEO mandate in our latest whitepaper, “Innovation is a CEO Mandate.”

Authored by: Anna Ranke

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Axel Schultze

Innovation, its flavors and why they exist

Innovation Flavors

The different innovation flavors and terms are confusing and oftentimes are only used to distract from an inability to innovate. But what is the meaning and how can you focus on genuine innovation.

Groundbreaking vs. Disruptive innovation

Those two flavors of innovation are rather close. Yet, when looking under the hood, there is a slight difference.


1) Disruptive Innovation assumes creating a new market that will eventually disrupt existing players in related existing market segments. Indomie noodles for instance created an all-new market in Africa. The automobile is another example of disruptive innovation, creating an entire market that displaced coaches and other transportation. On the one hand, the opportunity to create a new market is becoming smaller and smaller. On the other hand, disrupting existing markets is exponentially growing as most technologies or products reached an age that it is time to completely rethink what is out there.

2) Groundbreaking Innovation does not necessarily create a new market but breaks new ground in an existing market as well as possibly create a new market. Groundbreaking Innovation is always disruptive whether it is in a new or existing market. Tesla is a great example as the car market existed but is newly defined by Tesla. Same with Space-X. It existed and was developed by NASA and others, but was newly defined through disruptive technologies by Space-X. Apple’s iPhone is another example. The phone market existed but Apple disrupted that market with groundbreaking innovation, the iPhone. Groundbreaking innovation is always disruptive. Groundbreaking innovation is simply not limiting innovation to a specific case but genuine innovation in general. The personal computer did not disrupt the computer industry, even though it thought it would. Instead, it created an all-new computer market. Groundbreaking innovation addresses innovation needs to disrupt a market or create new markets. A nap cafe for a 20 min sleep for instance would not disrupt anything but create an additional and new groundbreaking business segment.

Groundbreaking innovation is not limited to new or existing markets. Radical innovation is similar to groundbreaking innovation but is focused on addressing existing markets.

Fake Innovation Flavors & their Risk

There are floating many more flavors of innovation such as gradual innovation, architectural innovation, and improvement innovation. Breakthrough innovation is described as an innovation from within a company that pushes something to the next level and can be considered similar to gradual innovation. These flavors of innovation are a big risk to innovation because all it is just an improvement. Gradual innovation, improvement innovation, or architectural innovation do not produce genuine innovation. Moreover, they bear a high innovation risk because they make those who are trying to innovate believe that the result is a type of innovation. However, if a competitor develops a genuine innovation, stays under the radar for a while, and disrupts that market segment, the fake innovation will implode immediately and the disrupter enters the market without any problem.

Most consumers cannot differentiate between innovation types and they do not care – there is no reason to even look at it. They chose the best product for them. With large business customers, it’s a bit different but still like consumers they are not impressed.  The financial market however looks more closely than ever before at what the innovation effort is, as they calculate valuation based on the long-term effects of innovation. Fake innovation is not only immediately uncovered, it leads to extra distancing from the brand because the company either does not understand what innovation is or purposely faking innovation. Both have very negative connotations.

Recommendations

  1. Stay away from using gradual, architectural, improvement, or other fake innovation types. It does not help in any way and is not really innovation.
  2. Ask yourself what would be a possible disruption to your business and how can you pre-empt a possible disruptive attack? The answer is simple: Be the one who moves first and don’t allow a position of following others.
  3. Learn more about ideation, deep innovation design, the innovation duality of brilliant ideation, and relentless execution.
  4. Develop an innovation strategy that addresses the terminology, how to achieve innovation, c-level empowerment, team composition, budgets, and more.
  5. Reach out to the BlueCallom team and ask for free advice or even better participate in a free Innovation Readiness Assessment.

 

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Axel Schultze
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Building an Innovation Culture

In this post, we want to go beyond the typical aspects of innovation culture-building. We simply assume you know that innovation is one of the most demanding jobs, and it needs extraordinary talents to make innovation happen. Many aspects of Motivation, Empowerment, Inspiration, Failure as a way of learning, and a clear innovation mandate are prerequisites to get results and have been discussed countless times. On the contrary, all the many playful ways to inspire people with internal hackathons, innovation days, creativity workshops, pitching contests, and many other activities have not brought a single genuine innovation forward.

Who is an innovation culture for?
Brilliant talents are not interested in playtime; they are interested in making a difference, achieving something nobody else has achieved yet, and making the impossible a reality. The goal to “make the impossible a reality” is not only a goal of intelligent innovators, it is also the dream of the CEO, the hope of early adopters in the market, and even expectation from investors. When those people say innovation, they mean it. They don’t even think of conventional improvements.

It’s all about making the impossible a reality

To make that dream a reality, you should start with a culture that can make it happen.

1) C-Level Involvement

Discussing innovation culture, innovation success, motivation, results-orientation, job satisfaction, and alike topics with innovation managers and executives, it turned out that the most ambitious and most creative people request a clear mandate from the CEO. Most people’s experience has been, that if the C-Level is not actively engaged and sees innovation as a strategic effort, nothing will get done and the career as an innovation manager is in jeopardy in those companies. The CEO does not necessarily need to be a visionary person but needs to ensure that groundbreaking innovation is happening. Highly innovative people look for companies and teams that have a high probability of creating extraordinary outcomes. Grass-roots efforts to build more innovation in a business have so far failed as far as we could see. Highly talented innovation team members, rather join insecure startups than companies that see innovation just as a marketing message and not as an effort to make a difference. And therefore, the innovation culture starts at the top with a clear mandate for groundbreaking innovation, backed by its board.

We see best results when both the innovation culture and innovation purpose comes from the top management and flows down into the relevant teams. Many executives have the hope that every employee becomes innovative. Whether this is a good idea or not is no longer important as top-down culture development automatically reaches the entire organization.

2) Team Composition

Already when assembling an innovation dream team, the innovation culture plays a strategic role. One aspect of the culture is the definition of the team composition. While conventional R&D centers were primarily experts, the ideal innovation team is a highly diverse team from diverse backgrounds. The innovation culture should include that diversity as part of the model. You will want an innovation team that comes from customer-oriented backgrounds such as sales, from a broader market background such as marketing, from an operational or administrative background, definitely from a financial background, and also subject matter experts from your industry field. If you have all engineers, you not only are limited by having more of the same but, most importantly, limited background. Understanding how ideas get created in our brain, a diverse background of experiences (not business experience) is of great importance.

Another aspect of an innovation culture and its team development concerns traits or talents; some call it soft skills. There are a few traits that all team members should share: For instance curiosity, fearlessness, abstract thinking, team spirit, competitiveness as a team, openness, and positive thinking. One mismatch can ruin the whole team. Candidates should know upfront what you are looking for and how you assemble the team. Never try to “re-wire” people’s minds that will either fail immediately or have long-term negative effects on the mindset of the respective individuals.

3) Co-Ideation Culture

Your idea or my idea? In a successful and inspiring innovation culture, it should not matter who’s ideas any given concept was from. The co-ideation culture is an essential part of the innovation culture. The innovation team must know that all ideas come from past experiences and are composed of millions of impressions, often co-produced by other people. Meetings, exchanges, and joint ideation are the sum of all brains, and the confluence of content sparks ideas. There cannot be individual ownership, and it would distract the ideation process to an unbearable degree. Teammates should be rewarded for ideas but also equally rewarded for building new ideas based on previous ideas from other teammates or anybody else for that matter. Groundbreaking innovation rarely comes from one genius individual – but in almost all cases in the past century from a group of people. Co-Ideation as a cultural element can be stimulated when the innovation software has integrated gamification and reward equally the ideation and idea confluence based on other people’s ideas.

4) Information Culture

Groundbreaking innovation is a tough but absolutely doable goal. Working in isolation, i.e., only inside an innovation lab, is a terrible mistake. Groundbreaking innovation means change. When those changes, coming out of the blue, 99% of homo sapiens will reject it as a natural process. If the innovation team is not keeping adjacent teams in the loop, success moves far away. First and foremost, the C-Level needs to be in the loop. If they don’t care, all innovation efforts are a waste of time and resources. Have a jour fix meeting with the CFO or CEO once a week or every other week for only and exactly 3 minutes. Don’t dare to make it a 4-minute presentation. You will need internal supporters, those from sales who help you work with selected customers, or from marketing who provide you with research or finance, which help you get some key insights. Keep them in the loop. Provide an update once a month for 5 minutes, for instance, the first Monday at 11:50 am sharp. Include selected customers and business partners into the process and if necessary ask for a non-disclosure agreement. An even better way to ensure success is an open innovation project where you include others from your market and even those not from your market.

For most corporations, Open Innovation is a no-go. However, it is more than worth considering it and take the necessary actions that public companies need to make in order t communicate with the outside and ensure equal information to their shareholders. The extra effort is negligible compared to the value it adds to the process and the shareholder relationship. The open information strategy represents the most visible aspect of the innovation culture and helps the innovation process band prevents copying ideas. Who will say “we too have this idea” when the idea has no proof yet? Who will want to be a follower of something that does not even exist yet? But you, with your genuine idea, can and prove the concept over time, very much like Microsoft, Tesla, Ikea, and in the past Carl Benz, Robert Bosch, Alfred Escher, and hundreds of others.

5) Performance Culture

Assuming you understand how the brain creates ideas, you will not want to wait for the magical idea or wonder if the prototype even works. You know how to compile groundbreaking ideas, how to develop a vision, how to get approval and funding, how to build your first minimum viable product (MVP), and how you get it to market. You know that any groundbreaking idea gives you a headstart of approximately 3 to 5 years. Yes, you will not want to lose a single day. Every successful startup or Unicorn is executing with relentless speed, working for recognition and growth every single day like there is no tomorrow.

In most conventional innovation centers, however, teams meditate, play games, follow all kinds of stimulation efforts, try to find random ideas, experiment, not know if an idea is working or not, and finally come out with an improvement at best. They are no competition to even mediocre startups.

The performance culture is a strategic part of the innovation culture. You and your team are in it for extraordinary results. The performance to do so and the achievement of the respective milestones are as important to that team as it is for any top-class athlete at the Olympics. Performance culture is mainly for highly intelligent people who compete against the best and brightest around the world for a solution that is thought to be impossible – they are hardly motivated by money. Competitiveness is a trait every innovation team member has to have. This culture is stimulated by serious goals and rewards that reflect the extraordinary outcome, a groundbreaking innovation. To maintain a performance culture as part of the innovation culture, team members are wired to go for a long-term effect on society, building something that nobody believed is possible. Some will try to do it on their own, others prefer to make it in a team that has already some profound resources. Innovation is the ultimate competition of the mind.  Those individuals want to be a part of the organization they bring forward. Getting recognized for their outstanding achievement, become a shareholder, have a chance to make the impossible a reality is the main motive and key to performance.

 

During the BlueCallom implementation, we provide an innovation team development program involving HR/HT Management that includes the development of an innovation culture model that will need to be accepted by the CEO.

 

On Aug. 12th, 2021, BlueCallom will host a “Creating an internal innovation culture” event, part of the Innovative Minds Series. In this Innovative Minds event, gain insights into how to stimulate innovation culture-building from the middle up so it can flow down and how Innovation Leaders can best support it. Please visit to see more details and registration: https://bluecallom.com/creating-an-internal-innovation-culture-webinar/

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Axel Schultze

Key Thoughts: Innovation Thought Leader Roundtable | June 2021

Innovation Thought Leader

In the last week of June, BlueCallom hosted its third Innovation Thought Leader Roundtable. The topic gravitates around the question: “how to become more innovative and how to inspire employees to support the innovation process.”

As you may know by now, BlueCallom’s Roundtable is a virtual gathering of selected innovation managers. Many of them work in well-known companies such as Coca-Cola, BASF, Bayer, Dormakaba, DPD, FujiFilm, Johnson & Johnson, Microsoft, NGK Japan, Nissan Motors, Novartis, Philip Morris, Porsche, Roche, SAP, and Sony. The purpose of this gathering is to share insights, perspectives, experiences, and potential solutions to new innovation challenges.

 

Innovation Culture

Right after opening the discussion, “Innovation Culture” within enterprises became a dominant challenge. Kevin Minier, an expert in the UK Health and Social Care Sector, explained this by saying that “cultural change is needed especially if we want to avoid the big barrier in communication between employees”. Now, it’s clear that when it comes to innovation, employee satisfaction plays a big role.

The real challenge is in the organization itself and as Jonathan Wiesman from PassCare USA, mentioned: “some companies are already providing the top-down and bottom-up meetings between the company’s employees to find out what real employees’ value and purpose is.” One thing must be clear – Innovation can’t be successful if there is a fear present and not knowing where you fit in the ecosystem. Another worrying fact is that today’s innovators are having few side jobs, which means they can not truly dedicate themselves to innovation.

Axel Schultze, CEO of the BlueCallom company, shared one example: “Tesla Inc. today is ten times more valued than Mercedes-Benz and the reason is Tesla has a stellar innovation team which makes innovation happen.”

Other interlocutors, Mikel Mangold Innovation Project Manager at Venture Lab NGK SPARK PLUG, Christian Weh Senior Director Innovation at Johnson & Johnson, and Robert Clougherty Founder at rjclougherty.net agreed that the most important thing should be creating opportunity and an environment where innovation can thrive! And again emphasis is on establishing an innovation culture that allows you to find the best talents in the organization. In big organizations, as Mikel Mangold said, there is a lack of flexibility to choose the people we want to work with and that’s why many ideas get discarded. Steffen Ohr, Vice President Innovation bei Sihl Group, added that an Organisation needs to get a clear mandate to innovate from the highest level. That’s true for all functions but particularly important in the area of innovation when you touch new and unknown areas.

If the company is not recognized as innovative, where will they get talented experts? This question was asked by Christian Weh who also pointed out that companies are losing opportunities to hire the best talents because they can’t provide them with the innovation culture. The winning combination is a passion for innovation and a clear purpose i.e. what is the role of the innovation process. As you see, all our innovation experts mentioned the team – the importance of having the right people who are willing to do the changes, to come up with new ideas and solutions.

 

Role of Employees in the Innovation Process

The second part of this gathering was devoted to employees and their role in the innovation process.

Christian Weh made a very clear point if a team has no well-understood innovation mandate. Just asking people to innovate and come up with ideas is not getting teams anywhere.  Having a mandate, Robert Clougherty pointed out “all employees have their strong sides/skills and the Innovation Manager should be able to recognize it and use it to make the solution they work on truly unique.” Open communication, building trust, prioritizing learning, and keeping humanity at the center of the work are something that is needed in every organization. Having feedback from the employees and clients gives a wider picture which will lead us to better innovative solutions. So instead of asking employees to be more creative, ask them to document problems they see in a company and problems they have with clients.

Tony Namulo, Customer Experience and Success Director at Tavale, mentioned the concept of hackathons where different people with different skills get together to work on the things they are passionate about. Hackathons are a fun way to push boundaries, encourage creativity, and in the end gain inspiration or unique ideas.

When it comes to employee efficiency, except networking and hackathons, we have to mention Think Tanks where a group of people is designated to create innovative solutions to problems. With the right mindset and sense of purpose, almost any group can operate as a think tank.

Talking about the employees’ role in the innovation, we also talked about how to boost internal innovation. Mikel Mangold once again mentioned how important communication is inside the company – colleagues have to work together, they have to organize meetings and sessions, exchange their thoughts and results will be visible.

Kevin Minier said something I was surprised with – leaders are often put on a pedestal, but in reality, none of us are perfect and it is totally ok to be vulnerable, even if you are a C-level manager. Vulnerable leaders are better able to engage with their staff and as a result, they gain trust which is crucial to forming stronger teams.

Steffen Ohr said that in the company he works for, they continuously ask for market feedback. In the beginning, to prove the value of a new product/service on the market they ask for small funding. Based on the feedback they either intensify their efforts to create a real prototype or stop the project immediately. They also prepare an opportunity sheet and demonstrate if it’s scalable. The full focus is on getting feedback from the market.

 

Keys Aspects of Being More Innovative

To summarize this Innovation Thought Leader Roundtable, some of the key aspects of being more innovative include:

  1. Innovation teams have to be full time committed to innovation
  2. Having a clear directive to either innovate or continue to improve
  3. Executive-level leadership with a clear innovation mandate is required
  4. Building a culture of innovation in an organization

The team at BlueCallom will continue the Innovation Thought Leader Roundtable exchange. If you are interested in joining our next by-invitation-only event, please send us an email: tanja@bluecallom.com

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Axel Schultze

How Failing to Innovate Affects the Market Cap of Enterprises

Enterprises don’t need to fear disrupters,
but the disruption in the capital market

A growing number of enterprises feel the headwind from capital markets. Up and coming businesses get valuations far above conventional businesses that may be more than ten times as big. Those warning signals all too often are simply ignored. But that could become a fatal mistake.

Innovation takes 7 to 10 years

Theoretically, enough time for any established market player to respond and fight back. But it isn’t quite that easy. If you look at the early years of the then, new automaker, Tesla, you notice that the established players sold more cars in some metropolitan cities in a month than Tesla sold globally in an entire year. Airbnb sold so few vacation rentals a year that established hotel chains didn’t even notice. Early freelancer platforms connect some inexpensive workers with businesses who had a short-term need in a way that the established recruiting firms didn’t even take the time to understand their business. Now, some people may say this is ignorance. But taking the sheer number of companies and enterprises that have tried something and failed into consideration, an enterprise cannot respond to any brain spark that may happen in this world. However, one group does take that time and effort for a very different reason.

Financial Market Analysts get Extremely Smart


In the past years, top investment firms completely disrupted the financial market. Yet it went almost unnoticed. With far more detailed insights, more intelligent tools, and evolving algorithms, they are able to predict the success probabilities of new market entrants/enterprises to a degree that was unimaginable just a few years ago. CEOs, Board Members, Unions, Investor representatives, and enterprises as a whole will need to shift gear when it comes to innovation. Future-oriented investment decisions drive market caps (value of a company) into new directions. It’s no longer only in the tech space but now also in all other industries like the auto industry, the tourist and hospitality industry, in the business services where a substantial shift is happening: The capital market favors innovation over profitability and size. One newcomer in that market is investment management company ARK-Invest who states on their website “We Invest Solely In Disruptive Innovation”. And the reason is obvious; in the next 10 years, it is more likely that those new and innovative businesses will win, than the established and slowly evolving companies.

Innovation is Entering all Industries

We randomly choose Hospitality, Automotive, and Business Services in our research. You can see how companies with rapid growth into a large industry segment, while there is no or no adequate response from the current market leaders are seen by the capital market today.
AIRBNB
2007 first 3 guests – the company was founded
2009 21,000 guests
2018 300 Million guests
2021 market cap $93 Billion *
2021 Hilton market cap $36 Billion *
TESLA
2012 2,000 or so cars
2015 35,000 cars
2020 1,000,000 cars
2021 market cap $570 Billion *
2021 Daimler market cap  $84 Billion *
FIVERR
2010 Some 1,000 jobs at $5 each
2012 estimated $6 Million
2018 estimated $100 Million in revenue
2021 market cap $7 Billion *
2021 Kern Ferry market cap $3.1 Billion *
at $2 Billion in revenue
* = June 15, 2021

Is the world insane? Then, what was with the market caps of Intel, Cisco, Microsoft, Google Facebook, and so forth. What happened to their competitors like DEC, Amdahl, Zilog, Alta Vista, AOL, or MySpace? Today the disrupters are identified much earlier and get evaluated much earlier to higher levels. Not to help them and not to kill others. The new behavior is only a logical consequence of the desire to be in a rising giant early. The advantage for established enterprises: They get a brand new early warning system. But even then, there is a potential for huge mistakes as you can see in our mini case study below.

Innovate or Get Disrupted

Trying to counter-attack a market intruder that has a disruptive business model or disruptive product, by trying to build something better is not leading to any success. A weak attempt to focus on “Gradual Innovation”, which is nothing but improvement, is definitely not an adequate response either. The only way to counter an innovation from a competitor, no matter what size or age, is by another groundbreaking innovation. Improvement is important – but it isn’t withstanding an innovation. Trying to be better than the new innovator is only an improvement and makes the former leader a follower of the new innovator.

MERCEDES BENZ CASE STUDY
The Daimler AG was an investor in Tesla. But eventually lost interest and sold the shares. Tesla was built on 5 unique aspects: 1) A very fast electric motor 2) New high capacity batteries 3) A big display giving space to all kinds of information 4) A digital experience that went far beyond the proprietary “Board Computer” and 5) A customer experience not seen from the conventional carmakers.
The competition only saw the electric motor and battery. They also did not see the timeline that it took 5 years from introducing the first Tesla to getting it at least a bit off the ground. Chevrolet killed its EV short after launch because they thought the market does not exist. Mercedes ignored it completely, then began to invest and built the EQ series. But it was only the replacement of the motor and tank for an electric motor and batteries.
Only with the EQS, Mercedes finally pushed the innovation button in many ways – BUT – chose not to really talk about it. Still, a market leader by the volume of cars they produce, Mercedes became a follower and did not push their innovation but what Tesla has since 10 years: Motor, Battery, and a “hyper display”. The digital experience and also the customer experience fell behind. And the innovation they made was not even mentioned. When the tough gets going the going gets tough.

Instead of standing their ground and continuing rejecting a large display in or on the dashboard and introducing their innovative head-up display – they competed in a space that has no future for both cars. Instead of drumming up their real innovation, they ignored it because they did not understand what customers want. The innovative MBUX system with a large display mirrored on the windshield, supported by a perfect and unique augmented reality system was not part of the competition. The leader turned into a follower and the capital market recognized it. How is this possible?

Things you can do to correct the current direction

Innovation is everything but a small club of thinking and researching innovators playing in their innovation labs.
1) It needs an innovation mandate from the CEO.
2) It needs a robust innovation strategy that is blessed by the board
3) It requires innovation managers with exceptional talents and abilities – not skills.
4) An innovation process that empowers the team to develop brilliant ideas and then conducts relentless execution.

THE FIRST STEP however is an innovation readiness assessment that makes sure enterprises have the foundation for what is coming.
BlueCallom offers free Innovation Readiness Checks with no obligation at all.

WHY DO WE CARE EVEN BEYOND OUR OWN BUSINESS
Part of that first step is the understanding that by 2050 we will want to change our energy supply, the energy grid, or whatever we can create, we need renewable energies and tap into energy sources we don’t even think of today. We will want to create transport infrastructure for people, goods, and service infrastructure that is far beyond our today’s abilities. We need to have digitized commerce, business transactions, return services, and handling that is far more intelligent than today. We want to make sure that our health systems, health understanding, and sources for health failure are much better structured, organized, affordable, and available. While we could theoretically feed all people on earth even with a 20 billion population it works only if we can integrate those 20 billion people as contributors to our global society, economy, and humanity. Today only a handful of people seriously try to engage in terraforming mars or build a lunar station. That is far too less to be effective and far too less to prevent new monopolies.

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Axel Schultze

Innovation Opportunity for Enterprises

Innovation opportunity for enterprises. What worked for startups can now also work for enterprises. Even the innovation process would be the same. And purpose and reasoning should be the same too. The only difference is the leadership structure. And that requires a new understanding of what actually makes the difference between the two company types today.

No – it has nothing to do with size or capital, And yes both are driven by human beings.

Over the past four years, we learned so much about the difference between innovation in corporations and in startups that we today realize: Enterprises had not even a chance to be innovative even when acquiring a startup.  The full details can be downloaded as a Whitepaper. 

HOW ARE INNOVATIVE IDEAS CREATED
When thinking of innovation it is most helpful to understand how homo sapiens is performing the creation of innovative ideas. Without knowing how innovation is done, it is hard to manage the process and innovation remains to be a process. The key learning is that ideas are composed by our neurons from past experiences. There is no mechanism that just “creates” ideas.

INNOVATION PURPOSE
Without exception, the most innovative solutions were created in an attempt to solve a problem. Random experimentation and hoping to find a great idea never led to groundbreaking innovation. Innovation is an outcome – it cannot be a desire.

RETHINKING INNOVATION
When we know how innovation is created, we can request certain results, request to provide insights, and measure and manage the effort. Most importantly executives know what they are asking, even where and what to innovate.

INNOVATION READINESS
When you know the “what and how”, you can make sure that your business is ready to innovate in the first place and prevent unnecessary costs and delays.

INNOVATION MANAGEMENT
After all – innovation management can be performed like most other mission-critical activities, teams can be selected in accordance with the requirements and tasks and results become predictable and timely.

INNOVATION FINANCING
Successful innovations consumed more than $100 Million in funding, some reached into two-digit billion-dollar investments. Obviously, this is done in stages and in line with progress, KPIs, and timelines. Comparing it with a $500,000 startup would be a huge mistake because that was only their starting point.

FOLLOWING IS NO INNOVATION
Obviously, you can catch up with the market to survive. But the financial market will recognize it accordingly. A follower will not beat the innovator – not on the market cap.

RELENTLESS EXECUTION
Innovation is one of the intellectually most demanding jobs. Not only does it take 100% focus, it also requires relentless execution and the motive to do so. The Innovation Culture, team selection, and motivations are the ultimate driver of successful innovation.

The BlueCallom Deep Innovation Design method was modeled and shaped based on all the findings from our research and our own experiences, building 4 innovative businesses and helping hundreds of startups to get there too.

Whitepaper Download here.

 

 

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Axel Schultze

10 Things that Change with Neuro Innovation

Neuro Innovation – How ideas get created

Neuroscience had the single biggest impact on our modern understanding of innovation, in particular Neuro Innovation. One key aspect is the realization that ideas don’t come randomly and there are no “magic ideas out of the blue”. The brain composes ideas from past experiences and those compositions represent the power and the limit of our creativity.

Linear vs. Lateral

Your innovative brain thinks lateral. Your logical brain thinks in linear processes. That’s why almost all business tools are built in a linear manner – step by step.  But in recent years one business process has sneaked into our business life: INNOVATION. Yet, this creative process is still handled in a linear way: step by step. For instance “Empathize”, “Design”, “Ideation”, “Prototyping”, and “Testing”.  To make it more flexible, iteration is part of the process but that is still between modules and still not lateral.

Every idea ever created

Knowing how the brain is actually composing, processing, and fine-tuning ideas, has a profound impact on any type of innovation management process. Today, we know that every idea ever created, was a composition of past experiences. Our brain cells or neuron cells can not create any new idea from scratch. We also know that brainstorming has never created a single disruptive business model. We know that disruptive innovation takes on average 6 weeks to create. It will not happen on any hackathon weekend.

Deeper insights are provided during the education programs of the BlueCallom Innovation Management Academy.

Let us now explore the 10 things that change with Neuro Innovation.

1) Lateral Thinking

The good news is that we do not need to train anybody with lateral thinking. It is an integral part of our brain’s superpower. All we need to do is creating awareness of what exactly lateral thinking is and how it behaves. Simply speaking, instead of looking at things in a linear process (step by step | learn and repeat), we look at things in parallel and don’t repeat or iterate until it works. When you drive a car you steer the car, look at the street, once in a while in the rear mirror, on the speedometer, hear music, keep an eye on the remaining fuel, look at the scenery – all at the same time. Your conscious, sub-conscious, and motoric minds, work all in parallel. When you watch movies, you follow the story, wonder if certain things are possible, manage emotions, listen to theatrical music, and more.  When you THINK – any thought – you do that in parallel. When you “create”, meaning build and craft anything your brain works many tasks in parallel. Lateral thinking is a very fast back and forth of thoughts, verifications, and more.

Innovation is taking lateral thinking to perfection.

Attempts to make innovation, in particular ideation, a linear process is a perfect way to kill the outcome. The major episodes in the innovation process are linear and one builds on top of the other, but within the episodes, lateral thinking is the way to go. And one group of humans does it pretty well: startup-teams.
Creating a lateral thinking environment.

2) What should we innovate?

Instead of watching competitors – a far more effective way to innovate is to watch customers. The first question an innovation team should have an answer for is where and for whom they innovate. We know that disrupters could come from anywhere and can change the way an industry segment does business in just a very short period of time. But there is absolutely no magic involved. They simply found out what the respective audience has trouble with – whether they can articulate it or not. So why not do the same for your business? Moreover, you sit right in this market. The best way to find out is to conduct very specific research in your market. No questionnaire and no interview with countless questions. Just a well-guided casual conversation.
Creating leaders not followers

3) Innovation instead of improvement

instead of settling with improvements – focus exclusively on disruptive innovation. In our research, we discovered that the only difference between searching for a disruptive innovation versus settling with an improvement is the time and the way we interact with our brains. So there is no reason to accept an improvement if you can get to disruptive innovation. The first step is to get rid of brainstorming. While brainstorming was a great first step in leveraging the brain in the ideation process, it produced only very obvious ideas. And instead of hoping for a great idea that may strike you like a lightning bolt – our brain is able to get to amazingly disruptive ideas over a sequence of sessions that stimulates new and different searches. The final composition with a highly diverse team can be reached in 4 to 8 weeks of very specific exploration tasks.
Getting truly creative literally and laterally ;) 

4) Leveraging thousands of ideas

Instead of selecting one or only a few ideas from brainstorming – Neuro ideation produces thousands of ideas and idea pieces during a project. You will want to use them all – and you should. A complete disruptive innovation concept has never been just a single idea. Aggregating thousands of inputs including idea pieces, opinion, customer feedback, and research data can no longer be managed with colorful stickers and whiteboards.  You will need computer power to capture all the data, rate and rank them, sort and store them, and finally, analyze them. Looks like work but billion-dollar businesses do not come for free.
Creating full concepts not only ideas

5) In-market idea validation 

Instead of random experimentation in a lab – validate the “idea-success-fit” in your market. There is no better validation than exploration sessions with future clients. The added value of having your audience not only help validate the idea but also help shape it to the real-world application is priceless. To this point, there was not wasted a single penny in prototyping, experimentation, or testing. And please do not fear that somebody can steal your idea. Only weak and obvious ideas can be stolen. Little improvements can easily be stolen, so keep them for yourself – but please do not call them innovation.
Not wasting time, nor money

6) Innovation comes with team diversity

Instead of working only with experts – assemble a highly diverse innovation dream team. Having more of the same experience is of no value in innovation. But having a greatly diverse team brings far better results than the best expert team in the world. Experience diversity is the new order in innovation. On top of all, involve your customers and business partners in the process.
Producing the best possible outcome

7) Market born products

Instead of building prototypes and testing them in labs, use a unique “market born” product design method.  A Minimum Viable Product (MVP) that shows only one feature is more important than a shiny but mediocre improvement. There is no lab that can compete with real user experiences. A lateral collaboration model with your customers and early adopters is bringing you more insights faster than any internal team ever can.
And still – no funding needed so far

8) Innovation financing

Current estimates show that 90% of innovation projects won’t make it to get funding. And the more innovative and disruptive a concept is, the less likely the approval to go forward. This, theoretically insane behavior, stems from the way disruptive ideas get perceived. In particular, finance people are conservative thinkers. Therefore, at last, one finance person should be part of the innovation team. Collaboration with the finance department on a bi-weekly cycle is highly suggested. Also here, neuroscience is an important guide on how to involve the executive bench in innovation projects to prime their thinking with what you are doing. Keep in mind that the next billion-dollar product line will need maybe a 100 million and more investment over time. To get such a financial commitment, the innovation management system must provide an extraordinary set of data to be able to defend an innovative concept. The fifty most innovative businesses from the past 20 years consumed more than $500 Million in funding before they became profitable. And investors worked with the management team on a weekly or monthly basis.
CFOs need relevant financial data – and learn to be an investor

9) Innovation to market

Instead of conventional market introduction, leverage neuroscience to select perfectly matching early adopters for creating a successful path into global markets. Innovative products will NEVER be purchased by 75% of your customer before the first 5% of early adopters got very excited. Most industry segments fail to innovate even with extraordinary solutions because they never had to do this in the past 20+ years. When IBM decided to go with an innovative computer into the market, they created a completely autonomous company: the “red IBM” but still did not manage to really scale it.
What every startup does due to the lack of a customer base

10) Executive level reporting

Executives need to understand every process in an enterprise – no matter what. And the way this is done today is simply through data. The Deep Innovation Design process, when run with the corresponding software provides on average 25,000+ data points to analyze and feed an entire KPI framework. When moving from LINEAR to LATERAL thinking and corresponding methods, we gain an incomparable amount of data. The data ranges from real-time budget consumption along the way, various timelines such as Time-to-Innovate TTI, Time-to-Validation TTV, Time-to-Market TTM, and ROI data that may be even dynamic based on the progress. The data also deliver qualitative data such as Ideation-Network data measuring the degrees of ideation connections and ideation stacks as well as quantitative data like idea contribution volume, contributor network size, or idea validation levels and volume, and more.
Neuro innovation and lateral thinking are the two keys to profoundly different innovation data.

10 things that change with Neuro Innovation

All in all, some of the topics in Neuro Innovation have not even been part of the conventional innovation processes, so that means no change, only additional learning. In other words, we don’t touch existing neuro pathways but help build new ones. Summarizing the new ones:

  • What should we innovate?
  • Innovation Financing
  • Innovation-to-market

Neuro Innovation is a key factor in ideation, idea validation, innovation financing, and innovation-to-market processes.

Deep Innovation Design Training

All the above is part of a new, one-week training: Deep Innovation Design Champion starting Feb 22
See the full program here:

https://bluecallom.com/bcdm-training/

Innovation is no serendipity – Earth is no disk. :)

 

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xwpadmn

4 Strategies to Foster an Innovative Work Environment

Innovation_at_Work
What can be done to make your organization more innovative?

The COVID-19 pandemic is changing the rules for conducting business. Now more than ever, innovative behavior is one of the essential characteristics that a company needs to develop in order to stay competitive in the changing economic landscape and new trends in consumer behavior. In order to keep your customers happy or attract new customers, the introduction of new business services, products, or processes will be the key to ensuring your organization’s future success. So, how do you foster a working environment that supports innovation within your organization?

In this post, I’ll discuss four proven strategies to enhance the innovative dimension of your company.

1) Embrace a ‘Freedom to Fail’ Culture

Let’s consider 3M, a multi-billion dollar American company, as a shining example of an enormously successful company that is known for fostering an innovative work culture by allowing employees the Freedom to Fail. As pointed out by Art Fry, the inventor of the Post-It Note at 3M, companies that wish to empower the innovative minds within the workplace need to provide freedom to employees: the freedom to fail and freedom to learn from the missteps.

The lesson that freedom can open the door to innovativeness can also be applied to the design of job roles. 

As research shows, flexible job roles can engender more participation in innovation. For example, If you are in the position to hire, instead of creating a bulleted and rigid job description, consider providing room for the next person you hire to mold their responsibilities as they grow into the role. When given the space to think outside-of-the-box of a job description, people will notice opportunities for innovation that they might not have recognized otherwise. The idea is to support everyone in your organization on the quest to identify areas of innovation and provide the space for exploration. 

2) Promote Cross-Functional Communication

When it comes to innovation, cross-functional collaboration in the workplace leads to a greater exchange of thoughts and expertise that can spark the creation of novel ideas. As Gary Hamel said, “too many companies define themselves by what they do rather than by what they know”. Bringing cross-functional teams together to solve company problems is one excellent way to tap the innovative potential of your organization. 

Multi-disciplinary collaboration and coordination are necessary for a new business idea to succeed in concept development and become an innovation. Companies with siloed business departments face an extra challenge in implementing new business concepts since the responsibility to produce innovation is split across different units. If these units experience poor communication, the odds that a new product or service is quickly (or successfully) brought to market are marginal. Both cross-functional and open communication are critical to fostering a culture of innovation in the workplace.

Next, we’ll dive deeper into the importance of differing perspectives when it comes to innovating. 

3) Spark Creativity through Diversity

Creativity includes more than innovation, but innovation inherently includes creativity. At BlueCallom, creativity is treated as the ability to compose ideas by searching the mind for correlations between various lived experiences. Being creative allows us to develop novel concepts. In order to foster an innovative workplace, individual creativity should be celebrated as an organizational resource. It is no secret that when people of different backgrounds and skill-sets are brought together, they can collectively generate great new ideas.

But, what is actually happening through this exchange that enables the creation of potentially breakthrough ideas? Creative abrasion, which is described as a process where different, sometimes clashing, perspectives are integrated (Source: HBR). In a nutshell, this means that in order to cultivate a working environment that leads to innovation, it’s absolutely critical to avoid an innovation monoculture of experts.

At BlueCallom, the Innovation Dream Team is a stage in the Innovation Journey which supports your team to assemble a diverse group of people to support your innovation vision. BlueCallom’s neuro innovation management software will help guide you through this team assembly process with a focus on diversity. 

Regardless of how innovation is handled in your organization, whether it’s a separate unit or a decentralized program, ensuring that people with diverse backgrounds and starkly different approaches are included in the innovation generation process is a productive step towards building a culture of innovation. Unleashing creativity through the diversity of thought is key.

4) Implement an Innovation Management Process

How do you get from a great idea to a tangible innovation?  The answer lies in designing a process that supports innovation within your organization, in other words: innovation management. It’s proven that having a structure and a set of common guidelines in place supports innovation. 

While most existing innovation process models are catered to producing incremental innovations, meaning modest improvements to existing products or services,  BlueCallom has developed a twelve-step innovation methodology with the goal of generating breakthrough innovation. The core of the BlueCallom innovation methodology lies in the ideation process and a technique called Neuro Ideation. Neuro ideation is a brain-stimulating ideation process that unlocks ideas by harnessing collective creativity from individual experiences. To learn more about neuro ideation, you can check out this webinar or this blog post. 

Are you interested in more actionable insight into managing innovation? We welcome you to explore our Deep Innovation Design online course. 

Thank you for reading! Is there any strategy that has worked well for your company that was not mentioned here? If so, please add your comment.

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